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Issue Prioritization uses AI to automatically scan and prioritize new Issues created in your account. You can set Issue Prioritization to auto-assign or suggest a priority.
Turn Issue Prioritization On or Off
In most cases, Issue Prioritization is on by default and set to Auto-assign.
To access this setting for your account:
- Go to your Account Menu and select Settings
- In the settings sidebar, click AI Service Advisor in the Intelligence section.
- In the Issue Prioritization section, toggle the feature on to access settings.
- In the Issue Prioritization section, select Auto-assign, or Suggest.
- Auto-assign: When an issue is created or generated from a failed inspection item or telematics fault, Service Advisor will assign the recommended priority to the issue automatically
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Suggest: Service Advisor will suggest a priority for you to manually assign
View Priorities
Priorities are indicated with a star next to the Issue priority.
- Auto-assigned priorities are marked with a purple star
- Suggested priorities are marked with a white star
This can be found in the Issues index Priority column and the Priority field on an Issue details page.
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Priority column (Auto-assigned) |
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Priority field (Suggested) |
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Hover your cursor over the priority in either location to view a summary.
Note that:
- For Suggested priorities, you must either approve the suggestion by clicking the priority or change it via the pencil icon.
- For Auto-approved priorities, you can change them by clicking the priority and selecting a new priority from the list.
