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Issue Prioritization uses AI to automatically scan and prioritize new Issues created in your account. You can set Issue Prioritization to auto-assign or suggest a priority.
Enable Issue Prioritization
To enable Issue Prioritization in your account:
- Go to your Account Menu and select Settings
- In the settings sidebar, click AI Service Advisor in the Intelligence section.
- In the Issue Prioritization section, toggle the feature on to access settings.
- In the Issue Prioritization section, select Auto-assign, or Suggest.
- Auto-assign: When an issue is created or generated from a failed inspection item or telematics fault, Service Advisor will assign the recommended priority to the issue automatically
- Suggest: Service Advisor will suggest a priority for you to manually assign
View Priorities
Priorities are indicated with a star next to the Issue priority.
This can be found in the Issues index Priority column and the Priority field on an Issue details page.
Auto-assigned Priorities
If your Issues Prioritization are set to Auto-assign, they'll be marked with a purple star. You can see them in the Priority column in the Issues index and the Priority field on an Issue details page.
Hover your cursor over the priority in either location to view a summary.
If you want to change the assigned priority, simply click the priority field in either location and select the new priority from the list.
Suggested Priorities
If your Priorities are set to Suggest, they'll be marked with a white star and dashed border. You can see them in the Priority column in the Issues index and the Priority field on an Issue details page.
Hover your cursor over the priority in either location to view a summary. You can click the priority to approve the suggestion, or click the pencil icon to select a different priority.
