Issue Priority

Issue Priorities help you to organize your Issues in Fleetio by level of importance. Fleetio provides the industry standard priorities of Critical, High, Medium, and Low by default. We understand that your organization may use other terms, so you also have the ability to set an Alias for each Issue Priority to suit your organization's needs.

Manage Issue Priorities

1. Go to your Account Menu and select Settings.

2. In the Settings sidebar, click Issue Priorities in the Issues section.

Here you'll see the four default values for Issue Priority - Low, Medium, High, and Critical.

Set a priority as the default for all new Issues by clicking the More Actions Button and selecting Set as Default.

Customize an Issue Priority by clicking the More Actions Button and selecting Edit. You can make changes to the following settings:

• Alias - Changes how the issue is displayed throughout Fleetio.
• Description - Can be used to provide instructions or details about the priority.
• Enabled - If checked, the priority will be available for Users to select in Issues.
• Set as Default - If enabled, the priority will be set as the default priority for all new Issues.

If you make any changes, remember to click the Save button.

Changing an Issue's Priority

To change the priority of an existing Issue:

1. Click Issues in the Sidebar Navigation and select Issues​​​​.
2. Locate the Priority column.
   • You can click the Priority Column header row to sort the Issues Index by priority.

3. Hover over the Priority and click the Edit Icon.

4. Select a new Priority from the menu.

Bulk Manage Issue Priorities

You can also update the Priority for multiple Issues at once using bulk actions.

1. On the Issues Index, use the checkboxes (a) to select multiple Issues.
2. Click the Actions Drop-down Menu (b) and select Update Issues (c).

3. In the pop-up, choose Priority from the Field drop-down menu (a).
4. In the Value drop-down menus, choose Replace With (b) and then choose the new Priority (c).

5. Click the Continue to Review button, review your changes, and click the Update button.