Teletrac Navman Integration

This article covers how to set up the Teletrac Navman integration and map your Teletrac Navman devices to your Fleetio Vehicles. The integration includes the following features:

Data Transfer / Update Frequency

Historical Data

Upon initial configuration, Fleetio does not pull any historical data from the integration. New data is imported moving forward.

Data Update Frequency

Meter Entries are imported nightly at midnight based on your account's time zone. These can be manually refreshed at any time.

Vehicle Location updates are imported on a nightly basis and may be manually refreshed at any time. A new Location Entry is only recorded if it has been more than 15 minutes since the previous entry.

By default, Faults/DTC Alerts are imported nightly but may be configured for hourly import and can also be manually refreshed.

Meter Units Supported

The Fleetio integration with Teletrac Navman supports primary and secondary meter units in miles, kilometers, or hours. Simply set the meter units appropriately on the Fleetio Vehicle and follow the setup steps below, and the correct meter values will be imported.

Request a Teletrac Navman API User

Contact the Teletrac Navman Help Desk to activate the integration. You will need a Teletrac Navman API username and password and confirm your region in order to complete the Fleetio setup.

Call the Help Desk at 800-487-4357 or email us.customersupport@teletracnavman.com to get started.

Prepare Fleetio Vehicles

Before initiating the setup process, you'll want to take two steps to prepare your Fleetio Vehicles.

Ensure that each Vehicle is configured with the proper Meters (primary/secondary) and the corresponding meter measurement units (miles, hours, kilometers).

Enter a VIN for each Vehicle, if possible. Fleetio will attempt to auto-map Teletrac Navman devices to Fleetio Vehicles based on VIN, but you may also complete this mapping manually if the VIN is omitted.

Set Up the Integration in Fleetio

1. Click Integrations in the Sidebar Navigation

2. Click Telematics in the Integrations Directory.

3. Click the Connect button in the Teletrac Navman tile.

4. Enter your Teletrac Navman API Username, Password, and Region, then click Next.

5. Configure Settings:
   • Fuel Vendor Location Alerts occur when the location of the Fleetio Vehicle at the time of a fuel transaction differs from the location of the associated fuel Vendor.
   • DTC Alerts are Diagnostic Trouble Codes and other engine alerts; these are created as Faults in Fleetio.
   • If Fault Codes are enabled, you may optionally configure to Download DTC Alerts Hourly instead of the default daily import.

6. Click Connect Teletrac Navman to Fleetio.
7. You'll be asked if you want to sync your Vehicles and Devices with Fleetio or only Sync your Devices. See Telematics Vehicle Import to learn more about these options, then return here to complete your setup.
8. The number of devices found will be displayed. Fleetio will attempt to auto-map devices to Vehicles based on VIN. Click the More Actions Button for Teletrac Navman and select Manage Devices to manually map any additional devices to the corresponding Fleetio Vehicles.

9. This will bring you to the Telematics Devices list and be filtered by the Teletrac Navman integration.
10. Choose the corresponding Fleetio Vehicle by clicking the Unassigned link under the Assigned Vehicle column in each unmapped row.

Manually Update Odometer

Odometer readings are automatically imported on a nightly basis, but you can update them manually at any time by clicking the refresh icon on the Vehicle Details Page:

Manage Settings

After the integration has been established, you can make changes to your Username, Password, or Region and manage Fuel Vendor Location Alerts and DTC Alerts.

1. Click Integrations in the Sidebar Navigation.
2. Click My Integrations in the Integrations Directory.

3. Click the More Actions Button for Teletrac Navman and select Edit.

4. Make the necessary changes, and click the Save button when finished.

Manage Fault Rules for Fault Codes

DTC Alerts are imported to Fleetio as Faults.

Navigate to Issues > Faults in the Sidebar Navigation to access the Faults Index, where you can view and manage reported Fault Codes.

Manually refresh to view the most current Fault data.