Issues Statuses

Track your vehicle Issues from start to finish by using various Statuses to indicate the workflow phase.

  • Open
    • Default system-assigned status for a new Issue
    • Represents an Issue that has been initiated, but has not been set to the Resolved or Closed status by a User
  • Resolved
    • User indicated status
    • Represents an Issue that has been Resolved via a Service Entry or Work Order
  • Closed
    • User indicated status
    • Represents an issue that has been acknowledged and marked Closed by a User
    • Should be assigned to Issues that will not be Resolved via a Service Entry or Work Order
    • Example: A dent to a door may need to reported, but no plans are going to be put into place to remove (Resolve) the dent

NOTE: The Overdue flag is not considered a Status. This flag is displayed for Open Issues that have not been marked as Resolved or Closed, and for which the meter reading or due date has been exceeded.

Still need help? Contact Us Contact Us