Issues Status Guide

Once an Issue is created, it is immediately given one of the following "statuses":

  1. Open - Default status for an Issue when it is first created
          a. Represents an Issue that has been acknowledged by the system but has not been set to the "Resolved" or "Closed" status by a user\
  2. Overdue - User indicated status
          a. Represents an issue that needs to be addressed either through a Service Entry or Work Order, or manually set to "Resolved" by a user
  3. Resolved - User indicated status
          a. Represents an issue that has been addressed and was either "Resolved" through a Service Entry or Work Order, or manually set to "Resolved" by a user
  4. Closed - User indicated status
         a. Represents an issue that has been acknowledged and "Closed" by a user. A "Closed" status should be assigned to issues that do not plan to be "Resolved" via a Service Entry or Work Order in the system.
         b. ExampleA dent to a door may need to reported, but no plans are going to be put into place to remove ("Resolve") the dent

NOTE: The "Overdue" flag is not considered a Status. This flag is displayed for Open Issues that have not been marked as resolved or closed and whose meter reading or due date has been exceeded or passed.

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