Issues vs. Service Entries vs. Work Orders
Issues are for non-PM problems/repairs that come up on a vehicle. These are typically noticed during an inspection. A new issue can notify other users, and an issue can be “resolved” via a Service Entry OR a Work Order.
Service Entries are a simple and fast way to log service for a vehicle. It’s more for basic summary data (work accomplished, cost, etc) and is typically useful when a work is done by a 3rd party vendor and you just want to log it quickly.
Work Orders are more robust than Service Entries. Each “line item” can have its own parts/labor subtotals and you can even log which parts were used and/or mechanic(s) who did the work.
NOTE: When a Work Order is completed a Service Entry will automatically be generated as well. This allows users to see all maintenance history for a vehicle from the Service Entries list for a vehicle or through the Service Entries by Vehicle report.
Both a Service Entry AND a "completed" Work Order will update Service Reminders for a vehicle.